How do I return my online order?

You can return items shipped to your home at your local store for free or ship back your order by initiating a return using our digital self-service tool accessible from your order history page. 

Returns of unused items in the original packaging will be full refunded within 60 days (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you'll be issued a store credit based on the current price of the item(s).

Christmas merchandise returned after December 25 will be refunded at the current price of the item(s). We are unable to accept returns on mattresses, box springs, adjustable sofas, futons, pillows and cushions without all of their tags, pre-cut fabric or items ticketed “all sales final.” We do not provide exchanges or price adjustments.

If you have any questions or concerns about returning an online order, please reach out to our Customer Care team by submitting a form here.

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