Return policy: Hassle-Free Receiptless Returns
No receipt? No problem.* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
- We do not provide exchanges, but you're welcome to return any unwanted product and purchase new items.
- We are unable to accept returns on mattresses and box springs.
- We are unable to accept returns of pillows and cushions without all of their tags.
- We are unable to accept returns of items marked “All Sales Final”.
- Products delivered by one of our local delivery partners, including Roadie, Instacart, and DoorDash, must be returned in-store.
- Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
If an item you purchased is damaged or defective, please return it within 60 days (90 days if you’re an Insider Perks member) to your nearest store for a refund.
**Denied Return
This decision is partly based on an analysis of transactions that are associated with your request, that was done by a third-party return verification partner, The Retail Equation. The Retail Activity Report (RAR) provides a list of these associated transactions and may help you understand the reason for our decision. A free copy of your RAR is available for the next 60 days by visiting TRE online:
https://www.theretailequation.com/
If you prefer, a customer service agent can be reached at 1-855-836-4385 (Monday - Friday, 8 am-5 pm PST). When contacting TRE, please have the transaction ID at the top of this slip.
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