What's your return policy?

Return policy: Hassle-Free Receiptless Returns

No receipt? No problem.* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).

  • We do not provide exchanges, but you're welcome to return any unwanted product and purchase new items.
  • We are unable to accept returns on mattresses and box springs.
  • We are unable to accept returns of pillows and cushions without all of their tags.
  • We are unable to accept returns of items marked “All Sales Final”.
  • Products delivered by one of our local delivery partners, including Roadie, Instacart, and DoorDash, must be returned in-store.
  • Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
  • Products purchased from our Holidays by At Home stores may be returned to our At Home Décor Superstores with a valid (non-expired) receipt through December 31, 2023.

If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.

While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.

*we allow up to 3 returns without a receipt. 

Click here for return instructions.

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