Frequently Asked Questions

  Suggested Topics

Insider Perks
• What is Insider Perks?
• How do I sign up for Insider Perks?
• Setting up your Insider Perks account
• How do I update my Insider Perks account?
• When do I get my 10% coupon if I already signed up?
• When will I receive my birthday coupon?

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At Home Credit Card
• How can I apply for an At Home Insider Perks Credit Card?
• Where can I pay my At Home Insider Perks Credit Card bill?
• Who do I contact with At Home Insider Perks Credit Card questions?
Buy Online, Pick Up In-Store and Curbside orders
• What is Buy Online, Pick Up in Store?
• How does Buy Online, Pick up In-Store or Curbside work?
• What items are available for store pickup or curbside?
• I don't see the "add to cart" button on my item. Can I still buy it online and pick it up in my local store?
• When will I be charged for my Store Pickup or Curbside order?
• How long will you hold my my Store Pickup or Curbside order?

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Returns
• What is your return policy?
• Can I get store credit if I do not have my receipt?
• How do I return my online order?
Shipping
• Does At Home have delivery service?
• Does At Home offer shipping?
• How much is shipping?
• When will I be charged for my shipped order?
• What happens if some of my items can't be fulfilled?
• Can I change or cancel my shipped order?

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Hours of Operation
• What are your store hours?
• What are your holiday hours?
• How do I find the nearest At Home location?
Store and Product Questions
• Does At Home offer online shopping?
• Can you put an item on hold for me?
• Gift registry
• Does At Home plan to open a store near me?
• Can I put an item on hold until I get to the store?
• Does At Home offer assembly services?

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Discounts and Sales
• Does At Home offer wholesale or large quantity discounts?
• Can I sign up to receive email alerts about new arrivals and sales events?
• Military discounts
• Price adjustments

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Forms of Payment
• What forms of payment does At Home accept?
• At Home Gift Cards
• Do you have a layaway program?
Business & Policy Questions
• Contact us
• Tech troubleshooting
• Unsubscribe
• How do I report an ethics concern?
• Does At Home provide franchise opportunities?
• Unsolicited Ideas

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US State Sales and Use Taxes
• How Tax is calculated
• Does At Home offer tax exempt purchases?
Corporate Office
• Where is the At Home corporate office located?
Employment
• Can I contact someone to verify previous employment?
• Does At Home accept employment applications online?