Frequently Asked Questions

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At Home Credit Card
• How can I apply for an At Home Insider Perks® credit card?
• At Home Insider Perks® credit card benefits & rewards
• Help with my At Home Insider Perks® credit card or card account
• Reward Certificates
• Where can I pay my At Home Insider Perks Credit Card bill?

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Order status & returns
• Order status
• What's your return policy?
• Return instructions
• How do I return my online order?
• Can I get store credit if I don't have my receipt?
• My order is marked as delivered but I can't find it

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Insider Perks
• What is Insider Perks?
• Where's my coupon?
• How do I sign up for Insider Perks?
• Setting up your Insider Perks account
• How do I update my Insider Perks account?
• When do I get my 10% coupon if I already signed up?

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Forms of Payment
• What forms of payment does At Home accept?
• At Home Gift Cards
• Does At Home offer layaway?
• How to redeem a coupon online
• Coupons
• Third-Party Digital Wallets

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Shipping
• Can you ship products from one store to another?
• Does At Home have delivery service?
• Does At Home offer shipping?
• How much is shipping?
• Who do I contact if I have issues with shipping?
• Do you ever offer free shipping?

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At Home App
• Coming in 2024: Android app
• How do I download the At Home App?
• How much does the At Home App cost?
• Do I need to log in to use the App?
• Can I see my past online purchases in the App?
• Can I use my existing account on the App?

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Buy Online, Pick Up In-Store and Curbside orders
• What is Buy Online, Pick Up in Store?
• How does Buy Online, Pick up In-Store or Curbside work?
• What items are available for store pickup or curbside?
• I don't see the "add to cart" button on my item. Can I still buy it online and pick it up in my local store?
• When will I be charged for my Store Pickup or Curbside order?
• How long will you hold my my Store Pickup or Curbside order?

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Hours of Operation
• What are your store hours?
• How do I find the nearest At Home location?
Store and Product Questions
• Does At Home offer online shopping?
• Will this item be back in stock?
• Does At Home plan to open a store near me?
• How can I contact the store directly?
• Do you have motorized carts for customers to use?
• Are animals allowed in your stores?

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Discounts and Sales
• Can I sign up to receive email alerts about new arrivals and sales events?
• Military discounts
• Price adjustments & price matching
• Best Price Promise

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Business & Policy Questions
• Contact us
• Email preferences
• Charitable giving
• Tech troubleshooting
• How do I report an ethics concern?
• Does At Home provide franchise opportunities?

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US State Sales and Use Taxes
• How Tax is calculated
• Does At Home offer tax exempt purchases?
Corporate Office
• Where is the At Home corporate office located?
Employment
• At Home job openings
• Can I contact someone to verify previous employment?
• Does At Home accept employment applications online?